FAQ

Yes.The Mobility Guys is the sole authorised importer and distributor of the Moving Life ATTO mobility scooter in Australia. When you buy from us, you’re guaranteed a genuine product backed by the official manufacturer’s warranty.

Yes. The Moving Life ATTO is designed for hassle-free air travel, with a lightweight lithium battery that complies with airline regulations. We recommend checking with your airline before flying for their specific battery transport guidelines.

All new ATTO scooters come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty periods vary by component:

  • Main scooter frame – up to 3 years
  • Battery – 1 year
  • Other parts – as per manufacturer’s terms

Warranty claims must be made through The Mobility Guys or an authorised Moving Life service agent.

Yes. As the official distributor, we stock genuine Moving Life spare parts and provide servicing either in-house or through authorised service partners across Australia.

Yes. We offer product demonstrations by appointment in select locations. Contact us to arrange a viewing and test ride.

  • Metro Areas: 3–7 business days
  • Regional Areas: 5–10 business days
  • Remote Areas: 7–14 business days
    All orders are dispatched promptly, and you’ll receive a tracking number to follow your delivery.

We accept:

  • Visa, Mastercard, American Express
  • PayPal
  • Direct Bank Transfer

If your scooter or accessory arrives faulty or damaged, contact us within 7 days. We may arrange a repair, replacement, or refund in line with Australian Consumer Law.