Privacy Policy

Last Updated: August 2025

At The Mobility Guys, your privacy matters. This Privacy Policy explains how we collect, store, and use your personal information in compliance with Australian Privacy Principles.

By using our website (https://themobilityguys.com.au/), purchasing from us, or providing your details, you agree to the terms outlined here.

1. Information We Collect

We collect personal information that you provide when:

  • Placing an order for an ATTO mobility scooter or accessories
  • Signing up for our newsletter or updates
  • Contacting us for product information or support

This may include:

  • Your name, email, phone number, and postal address
  • Payment and billing details
  • NDIS plan details (where applicable)

2. How We Use Your Information

We only use your information for legitimate business purposes, such as:

  • Processing and delivering your order
  • Providing after-sales support and warranty services
  • Sending product updates, promotions, or news (only if you opt in)
  • Meeting legal and regulatory obligations

We will never sell your personal information to third parties.

3. Cookies & Tracking

Our website uses cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyse site traffic and performance

Cookies do not personally identify you. You can disable them in your browser settings, though some site features may be affected.

4. Sharing Your Information

We may share necessary details with:

  • Courier and freight partners for delivery
  • Payment gateways for secure processing
  • Service technicians for repairs or servicing

All third parties are bound by confidentiality and security obligations.

5. Storage & Security

We store your data on secure servers with restricted access. While we use robust security measures, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Ask us to delete your information (subject to legal requirements)

Simply contact us at sales@mobilityguys.com.au.

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will reflect the most recent revision.