Payment Policy

Last Updated: August 2025

At The Mobility Guys (ABN 23 690 543 910), Australia’s exclusive importer and distributor of the Moving Life Atto mobility scooter, we are committed to making your purchase simple, transparent, and secure. Whether you’re an NDIS participant or a private customer, our payment process is designed for your peace of mind.

Accepted Payment Methods

We offer a range of payment options to suit your needs:

Credit & Debit Cards: Visa, Mastercard, American Express
PayPal: Fast and secure online payments
Direct Bank Transfer: Details provided at checkout
NDIS Payments: Self-managed, plan-managed, and agency-managed participants welcome

Currency & GST

All prices are displayed in Australian Dollars (AUD).

Secure Transactions

All payments are processed using industry-standard SSL encryption. We never store your card details.

Order Confirmation

Once your payment is successfully processed, you will receive:

An order confirmation email with your purchase details
A tax invoice for your records

Failed or Declined Payments

If a payment cannot be processed, we will contact you by email or phone. Orders must be paid within 48 hours to avoid cancellation.

Acknowledgement of Country

At The Mobility Guys, we acknowledge the Traditional Custodians of the land on which we live and work, the Whadjuk Noongar people. We pay our deepest respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples. We recognise their continuing connection to land, waters, and community, and honour their enduring traditions of care, culture, and storytelling.

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